Answers Before You Ask
Shipping, billing, materials, returns, orders — everything people ask us, answered plainly. Still curious? Write to us anytime.
Yes. Every order ships in unmarked packaging with no labels or logos, from a neutral sender name. Your statement shows DV Trading Co. See Discreet Shipping for every detail.
Orders dispatch within 1–3 business days. Estimated delivery is 7–15 business days after dispatch. Tracking is provided when your order ships. Customs or carrier delays can extend the estimate.
Standard shipping is $5 for eligible destinations. Free shipping is available when the product subtotal reaches $150 after discounts and before tax. Available methods and final charges are shown at checkout.
We accept international orders to destinations covered by our shipping policy. We do not ship to Alabama or the countries listed in our Shipping & Delivery policy. Address selection alone does not confirm eligibility; an available shipping method is required at checkout.
Yes — every order includes tracking. Use the Order Tracking page with your order number and billing email, or follow the link in your confirmation email.
Contact info@desivara.com with your order number if your parcel is damaged or has not arrived within the estimated delivery window. We will investigate. Confirmed product quality issues qualify for a full refund without return, or a replacement.
A neutral descriptor: DV Trading Co. No product names, no category names, no mention of DESIVARA.
We accept major cards and PayPal through our secure checkout. Payment details are processed by our payment partners — we never see or store your full card number.
Yes. Your name, address and order history are used only to fulfil your order. We never sell your data. See our Privacy Policy for the full picture.
Only if you opt in. Unsubscribe anytime with one click, and your inbox stays quiet until you invite us in.
Platinum-cured silicone, ABS and other body-safe materials — phthalate-free and chosen for skin contact. Full details on our Material Safety page.
Our materials are selected for skin contact and cleaned to a high standard. Products are intended for adult recreational use. If you have a health condition, consult a professional before use. Allergies are possible — stop use if irritation occurs.
No — use water-based lubricant with silicone products. Silicone-based lubricant can damage silicone surfaces.
Many of our products are waterproof (IPX7) — each product page states its rating. Never submerge charging ports, and always dry the charging area before charging.
Battery life varies by product and usage mode — see the product page for specifics. Most products run 1–2 hours per charge and charge via USB-C.
Our motors are whisper-quiet by design. Noise level is listed on each product page where relevant.
Warm water and mild, unscented soap before first use and after every use. Dry completely and store in the provided bag or box. See the Care Guide for more.
Every order already arrives in the Eden Reliquary — a keepsake box with a hidden drawer. You can also add a gift message at checkout. Gift cards are coming soon.
No — guest checkout is available. Creating an account lets you track orders and save your details for next time.
If your order has not shipped, contact info@desivara.com as soon as possible and we will check whether a change or cancellation is possible. Once dispatched, delivery details may not be changeable.
Check your spam folder first, then email info@desivara.com with your payment email and we will resend it.
For a confirmed product quality issue, we offer a full refund without requiring a return, or a replacement. Email info@desivara.com with your order number and a description of the issue. Include a photo of the product or fault if helpful; do not send intimate images.
We do not accept non-quality returns except where applicable consumer law requires otherwise. For confirmed quality issues, a physical return is not required. See our Refund and Returns Policy.
For confirmed product quality issues, we offer a full refund without return, or a replacement. We confirm the arrangements after reviewing your claim; refund arrival times depend on your payment provider. See our Refund and Returns Policy for details and statutory exceptions.
You confirm you are 18 or older (21 where local law requires) before entering the site. Some jurisdictions require additional verification at checkout — if so, you will see it before payment.
Our products and website are for adults only. If you are under 18, please leave the site — the garden will still be here when you are of age.
Still have a question? Email info@desivara.com and our support team will help.
— unmarked packaging
— DV Trading Co.
— refund or replacement
— over $150